Introduction
Your privacy is our top priority at BetJally. When you use the betjally.net website or our App, you naturally share some information with us. This Privacy Policy clearly explains how that information is collected, what it's used for, and how it's kept secure.
This Privacy Policy has been developed in line with Bangladesh's applicable data protection guidelines and international standards. By using the BetJally Platform, you agree to this policy. If you do not agree, please refrain from using the Platform and contact support.
We believe transparency is the foundation of trust. So this policy avoids complex legal jargon and lays out everything in plain language, so you can easily understand where your information goes and how it's used.
What Information We Collect
BetJally collects two types of information — what you provide directly and what's generated automatically when you use the Platform. Details are below.
Information you provide directly:
- Name, date of birth, email address and phone number (at registration).
- Copy of national ID or passport for identity verification.
- Payment method information — mobile banking number or bank account details.
- Messages and information you provide when contacting support.
- Opinions shared when participating in surveys or promotions.
Automatically collected information:
- IP address, browser type, and operating system.
- Time spent on the platform, pages visited and click patterns.
- Device identifiers and App version information.
- Transaction history and records of gaming activity.
- Information gathered from cookies and similar tracking technologies.
How information is used
BetJally uses collected information only for specific and legitimate purposes. Your information is never sold to third parties. The main usage purposes are outlined below.
- Account management: Verifying your registration, ensuring login security, and protecting your Account.
- Service delivery: Facilitating bets, games, payment processing and withdrawals.
- Fraud prevention: Detecting suspicious activity and maintaining platform security.
- Legal obligations: Complying with KYC and Anti-Money Laundering (AML) regulations.
- Customer support: Resolving your questions and complaints quickly and effectively.
- Service improvement: Analyzing usage patterns to further improve the platform experience.
- Promotional communications: Sending offers and updates based on your consent.
- Responsible Gaming: Detecting unusual gaming patterns and providing necessary support.
When and With Whom Your Information Is Shared
BetJally never sells your personal information to third parties for commercial purposes. However, in the limited circumstances below, information may need to be shared with specific partners.
| Recipient | Reason | Limitations |
|---|---|---|
| Payment processor | Deposit and withdrawal processing | Only necessary transaction information |
| Identity verification service | KYC and AML compliance | Identity documents and basic information |
| Game providers | Game operation and fairness verification | Account ID and gaming information |
| Law enforcement agencies | Court orders or legal obligations | Only information specified in the order |
| Cloud and IT services | Platform operation and data storage | With contractual confidentiality obligations |
All third-party partners operate under BetJally's strict data protection agreements. They may use the received information only for the purposes specified in the agreement and cannot share it elsewhere.
Cookies and Tracking Technologies
BetJally uses cookies and similar technologies on its website and app. These help improve your browsing experience and maintain the Platform's functionality.
- Essential cookies: Essential for login sessions, security tokens and basic functionality. Disabling these will cause the platform to not work properly.
- Functional cookies: Remembers your preferred language, theme, and other settings.
- Analytics cookies: To understand how users use the platform — without personally identifiable information.
- Security cookies: Used to detect fraudulent logins and suspicious activity.
You can control non-essential cookies from your browser settings. However, disabling some cookies may limit certain Platform features.
How Long Your Information Is Retained
BetJally does not keep your information longer than necessary. The retention period depends on the type of information and legal obligations.
- Account information: While the Account is active and for a minimum of 5 years after closure (for AML compliance).
- Transaction records: Up to 7 years after the last transaction under financial regulatory rules.
- Gaming history: Typically 3 years for dispute resolution and auditing.
- Support contact: 2 years after the issue is resolved.
- Marketing consent record: Up to 3 years after consent withdrawal as evidence.
After the retention period ends, information is securely deleted or anonymized. Data deletion requests are processed within 30 days unless there is a legal obligation to retain the data.
Why BetJally Is Trusted on Privacy
A quick look at the core pillars of our data protection.
Encryption Protection
All your information is stored and transmitted using SSL/TLS encryption. Bank-level security standards are followed.
Limited access
Only authorized personnel can access specific information. Every access is logged and monitored.
Regular security audits
Third-party expert teams regularly audit our system's security and identify vulnerabilities.
Data Minimization
We only collect the information needed to provide our services. No unnecessary data is requested.
Prompt breach notification
Affected users are notified within 72 hours of any data breach incident.
Your Control
You can manage your marketing consent, view your information, and request deletion yourself.
Play on BetJally with peace of mind
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Register Login App DownloadYour Data Rights
As a BetJally user, you have important rights over your own data. To exercise these rights, contact our support team.
- Right to access information: You can request to know what information we hold about you.
- Right to correction: You can request correction of inaccurate or incomplete information.
- Right to deletion: You can ask us to delete specific information, subject to legal obligations.
- Right to restrict processing: You can restrict the use of your information in specific circumstances.
- Right to data portability: You can receive your information in a readable format.
- Right to object: You can opt out of marketing communications at any time.
BetJally typically responds within 30 days of receiving a request. Complex requests may take longer, but you will be notified in advance.
Protection of minors' information
BetJally strictly prohibits providing services to anyone under 18. We do not knowingly collect information from minors. Age verification is conducted during registration.
If we discover that someone under 18 has created an account, the account will be closed immediately and the associated information deleted. Parents or guardians who suspect this should contact support right away.
Information security measures
To safeguard your privacy, BetJally has implemented both technical and administrative security measures.
- SSL/TLS encryption on all connections — data transmitted between your browser and our servers is fully encrypted.
- Payment information is stored in compliance with PCI-DSS standards.
- Sensitive information stored on servers is protected with AES-256 encryption.
- Two-factor authentication (2FA) is available and should be enabled.
- Unusual login attempts are automatically detected and blocked.
- Regular penetration testing and vulnerability assessments.
However, remember that no digital system is 100% secure. Keep your password strong and never share it with anyone.
Changes to This Privacy Policy
BetJally may update this Privacy Policy as needed. When significant changes are made, a notice will be posted on the Platform and, where possible, sent to your registered email.
Continuing to use the platform after changes means you agree to the new policy. So it's a good idea to check this page regularly. The "Last updated" date at the top of the page will tell you if there have been any recent changes.
Frequently Asked Questions About the Privacy Policy
Answers to common questions are provided here in simple terms.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding the Privacy Policy, please contact our dedicated privacy team. We aim to respond as quickly as possible, usually within 2 business days.
Email: [email protected]
When sending a privacy-related request, please write from your registered email address and clearly state the type of request — such as "request to delete information" or "request for a copy of information." Identity verification may be required.